HA93 : Identification and prioritization of key factors of infrastructure to design a model for implementing of knowledge management (a Case Study: Bank Hekmat Iranian(
Thesis > Central Library of Shahrood University > Industrial Engineering & Management > MSc > 2015
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Abstarct: Introduction: Knowledge management covers all processes and activities related to the creation, acquisition, sharing, sharing and use of knowledge, skills and expertise. At the present time, if organizations do not have information and new knowledge in accordance with global developments will not be able to make the right decision. Addressing the issue of knowledge and knowledge management it is important to have knowledge because knowledge is as an ultimate competitive advantage for new organizations and the key to victory and it is the only source that is difficult or even impossible to imitate and copy. Methods: This study is a descxriptive survey. The study sample included all employees of Bank Hekmat Iranian. The study population consisted of 26 bank branches located in Tehran, so 8 branches studied. According to the understanding of study population characteristics, simple random sampling method was used. In this study, on the frxamework of Huang et al. , this 10 infrastructurals is studied: empowerment, information systems infrastructure, organizational culture, modeling, employee involvement, teamwork, commitment of senior managers, knowledge structure, staff training and performance measurement.The descxriptive analysis of data using descxriptive statistics and then through confirmatory factor analysis using SMART PLS software to inferential analysis of the hypotheses was done. Subsidiary hypotheses were studied and tested by One-Sample T-Test.
Results: The analyzes performed on collected data, it was concluded that all elements of employee empowerment, infrastructure, information systems, organizational culture, modeling, employee involvement, teamwork, commitment of senior managers, knowledge structure, staff training and performance measurement leads to successful implementation of knowledge management in Bank Hekmat Iranian. Prioritizing these factors, as well as to establish knowledge management model led to: 1. Empowerment 2. The information systems infrastructure 3. Organizational Culture 4. Modeling 5. Employee involvement and teamwork 6. commitment of senior managers 7. structure 8. training 9. Performance measurement. Results of the analysis showed that toimplement knowledge management in Bank Hekmat Iranian, the situation of organizational culture, employee empowerment and information systems infrastructure is significantly appropriate, the situation of commitment of senior management, staff training, teamwork, modeling and structure knowledge is partly appropriate ,and the situation of performance measurement is significantly inappropriate.
Conclusion: Identifing factors affecting on successful implementation of knowledge management in Bank Hekmat Iranian may lead to identifing deficiencies (gaps) in organizational knowledge, more productivity of human capital, efficient and effective learning of staff, providing more value-added services, customer and employees satisfaction, prevent the recurrence of errors, reducing duplication, saving time, stimulate motivation, creativity and innovation, and strengthening the competitive position of the bank.
Keywords:
#knowledge #infrastructure factors #Bank Hekmat Iranian #empowerment #information systems #organizational culture #modeling #employee involvement #teamwork #commitment of senior managers #knowledge structure #staff training #performance measurement Link
Keeping place: Central Library of Shahrood University
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Keeping place: Central Library of Shahrood University
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